Help

• Increase productivity with the latest product versions and updates
• Respond to changing business needs by easily scaling your software tools
• Pay only for what you need, when you need it—no large upfront investment needed
• Resolve issues and keep projects on track with direct help from product support specialists
• Bill back your software subscription fees to clients and projects with ease

Learn more here.

Subscription allows you to license Autodesk desktop software on term basis to meet a variety of business and budget considerations, such as taking on finite projects, or hiring temporary staff. Customers who purchase subscription receive benefits such as Basic Support, access to the latest software and product enhancements, and in some cases, access to select cloud services.

Subscriptions purchased from the Autodesk store renew automatically, however, some subscription term lengths are only available from Resellers or your Autodesk sales representative and do not renew automatically. You will receive renewal notifications 45, 30, and 4 days prior to expiration with renewal instructions.

Subscription includes:

• The latest software release, previous versions and updates
• Technical support and e-learning, including subscriber exclusive newsletters
• Access to use select cloud services
• Global Use Rights

Learn more here.

For orders placed on or after 14 Dec 2020:

Go to Autodesk Account and click on the product and Change your payment method.

For orders placed between 9 Dec 2019 - 14 Dec 2020:

1. Go to Manage Subscriptions.
2. Click on the payment method of the subscription you wish to update.

For orders placed before 9 Dec 2019:

If you need to update the credit card number or expiration date associated with your auto-renewal, please click here and enter the email address associated with your order as well as your password. If you do not know your password, you can click here to retrieve it. Once you have logged in to the Payment Information page, click the “Edit” button to update your existing credit card information and “Submit” to save it once you have completed your changes.

If you need assistance with this process, please call Customer Service to speak to one of our representatives. For security purposes, your credit card number should never be sent via email.

If you need to cancel your subscription prior to the next renewal period, please use the following instructions:

For orders placed on or after 14 Dec 2020:

Sign in to your account at manage.autodesk.com and under Billing and Orders > Subscriptions and Contracts, click on the product and toggle auto-renew OFF.

For orders placed between 9 Dec 2019 - 14 Dec 2020:

1. Go to Manage Subscriptions.
2. Click on the subscription details for the subscription you wish to cancel.
3. Switch Auto Renewal to Off to cancel your automatic renewal.

For orders placed before 9 Dec 2019:

1. Click here to look up your order.
2. After locating your order, click on “Manage Auto-Renewal Plan”. If prompted, enter the email address associated with your order as well as your password.
3. Under the “Auto Renewal Plan Status” section, select the option to cancel your automatic renewal.

Note: You will have access to your subscription product for the full time period for which you have paid, even if the auto-renewal plan has been cancelled.

Cancelling the auto-renewal plan means that your subscription will not be renewed at the end of your subscription term. After cancelling the auto-renewal plan, access to your subscription product will terminate at the end of your current subscription term.

Online Product Support

Discussion Groups

Please check the settings of any of these products to ensure they are not interfering with your download:

• Firewall – These are designed to stop downloads from non-approved sites.
• Anti-Virus Programs – These will try to stop or scan a download. It may cause the download to be corrupt or damaged.
• Download Monitors – Programs such as GoZilla!™ and NetZip are not compatible with our server and will sometimes block or stop downloads.
• Screen Saver – In some instances, screen savers can interfere with the download process. If you have a screen saver that is starting while you are downloading, please disable it temporarily until your download is complete.

1. You will receive access to your product via a fulfillment email within 24-48 hours after you place your order.
2. Sign in to your Autodesk Account at manage.autodesk.com.
3. Locate the software you wish to download in the list of Products & Services. Click the arrow next to the product name to expand the product details tray.
4. Click Downloads to activate the download pop-up window.
5. Select your Version, Platform, and Language to see available download options.

You can download the file anywhere you like, but be sure that you note its location and the name of the file when you do so. We recommend that you download the file onto your Desktop, so it will be easier for you to find when you’re ready to install the product.

NOTE: Please do not rename the file you're downloading. Doing so may cause installation problems.

Once the download starts, you will see a status bar indicating the time remaining until your download is complete. You may pause and resume the download by clicking on the “Pause/Play” button on the right side of the status bar.

If your download stops or is interrupted before it is complete, simply press the Begin Download button again and the download should resume where it left off.

You may not see a download button on your order for the following reasons:

• You have reached the maximum allowable number of downloads.
• Your download period has expired, which occurs after 30 days of placing your order.

If you believe you should have access to a download button or are trying to download after 30 days from placing your order, please Contact Us for assistance.

No. Downloading is a simple file transfer. Installing is the unpacking and loading of the software onto your computer. Autodesk’s installation software walks you through this process once you’ve successfully downloaded the file from our site. If you need assistance with installation, please review our Installation and Activation help.

View our Installation and Activation help.

If you have questions or need help installing your Autodesk product, video tutorials, discussion groups and more are available at our Knowledge Network.

The best way to know where your download saved is to pay close attention to the Save As window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the Save As window, which shows you exactly where your download is being saved to on your computer.

If you know the filename, you can do a search on your computer for it.

NOTE: Please do not rename the file you're downloading. Doing so may cause installation problems.

Once you have downloaded the file, you will need to navigate to the location where you saved the file and double click on it to start the installation.

For more information, we recommend you view our Installation and Licensing information.

Before you begin you will need to purchase a subscription for the software of your choice. This can be done via the product page on the Autodesk Store or by pressing the Buy button that appears in the pop-up when you open your trial.

You will then need your serial number and product key, which are available from your Autodesk Account page. To find your Serial Number and Product Key on this page, sign in and click “Management.” Click the arrow next to your purchased product, and the license information will be listed.

Follow these instructions to convert your software trial. Some steps may be slightly different depending on the software you are using.

1. Open your trial software. Sign in if prompted, or choose “Create an Account” if you have not created one. Autodesk trials require an Autodesk ID to run.
2. A pop-up will appear; choose “Already have a license” and then “Enter Serial number” on the Let’s Get Started Screen.
3. Enter your serial number and product key. Click Continue (or Next).
4. Click Finish and begin using your software.

“Activation Codes” are for a one-time activation process and cannot be reused.

For orders placed on or after 14 Dec 2020:

Go to Autodesk Account to see your order status.

For orders placed between 9 Dec 2019 - 14 Dec 2020:

1. Go to Manage Subscriptions.
2. Click on the order number to see order status.

For orders placed before 9 Dec 2019:

Click here to find your order.

We accept Visa, MasterCard, American Express, and PayPal. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

In addition to credit card, we accept PayPal.

If you have purchased downloadable products, your credit card will be charged immediately after your purchase has been placed.

The charge for your order will appear on your credit card as: “Autodesk ADY” or “DRI * Autodesk, Inc.”

Depending on the order, sales tax may be calculated and charged. Sales tax charges are calculated based on your location and appear on the order review screen after you enter your billing address.

For orders placed on or after 14 Dec 2020:

Go to Autodesk Account Order History and click on the product.

For orders placed between 9 Dec 2019 - 14 Dec 2020:

1. Go to Manage Subscriptions.
2. Click on the order number to see order details.
3. Click View invoice.

For orders placed before 9 Dec 2019:

Click here to find your order.

There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Service. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.

Check our list below if you do not already know how to remedy the issue with spam, bulk, or junk mailfolders.

Internet Service Providers (ISPs)

Some email providers filter messages based on content, subject line, or the sender's address and may put the email into the a spam, bulk, or junk mail folder. Please make sure @digitalriver.com and @autodesk.com are on your "approved sender" list or "whitelist" and/or in your "address book." We often do not even receive notice of such filters, so please be sure you inform your ISP that you want to receive our email.

Spam Blockers/Filters and Email Software

If you have recently installed a new email software or a new program to reduce the amount of junk mail you receive, make sure you check the settings. The "defaults" are often much more restrictive than you might wish. Below is some guidance to get you started.

• AOL:

  Please check your "Spam" folder. If you find our email there, select the message and click "This is Not Spam." This will help future messages reach your Inbox.

  To avoid accidentally filtering our future messages:

  1. Click Mail in the toolbar at the top of your AOL window
  2. Select Block Unwanted Mail
  3. Click Custom Sender List
  4. Select Allow only the senders and domains listed below
  5. Enter this domain @digitalriver.com and @autodesk.com
  6. Click Save

• Hotmail:

  Please check your "Junk email" folder. If you find our email there, select the message and click "Not Junk." This will help future messages reach your Inbox.

  To avoid accidentally filtering our future messages:

  1. Click Mail, then Options (next to the Help link)
  2. Click Junk email Protection
  3. Click Safe List
  4. Enter this domain: @digitalriver.com and @autodesk.com
  5. Click Add

• Yahoo:

  Please check your "Bulk Mail" folder. If you find our email there, select the message and click "Not Spam." This will help future messages reach your Inbox.

• Gmail:

  Please check your "Spam" folder. If you find our email there, select the message and click "Not Spam." This will help future messages reach your Inbox.

• Outlook:

  Please check your “Junk” folder. If you find our email there, select the message and click “Not Junk.” This will help future messages reach your Inbox.

  To avoid accidentally filtering our future messages:

  1. Open your Junk E-mail Options.
  2. Select Safe Senders, then Add.
  3. Type @digitalriver.com and @autodesk.com and click OK.
  4. Click OK.

Here are some items to check if you encounter payment errors:

• Card Number and Expiration Date: For security reasons, you cannot view or edit new or existing card information after you enter it. You can try entering the card information again as a new payment method by selecting Add Card. Verify that the card number and expiration date are correct.
• Name and Billing Address: Verify that the name and billing address match the address on record with your payment provider. You can review and edit these items in the cart.
• Purchase Limits: Some banks place a limit on how much you can spend on an individual purchase or in a single day. Even if you have funds available, your bank may not authorize the charge. Call your bank and ask them to authorize the charge or get information about their online purchase policies.
• Credit card authentication: When saving your credit card details, you may be required by your bank to validate your identity as an additional security measure. If you have trouble with the Two-Factor Authentication process, please verify your card details and try to go through the process again.

You may also try with a different card or choose a different payment method. If the issue persists, contact your bank.

To receive a full refund for a monthly subscription purchased online from Autodesk, you must return it within 15 days of the initial purchase or renewal. For a refund on a maintenance plan or an annual or multi-year subscription, you must initiate the return within 30 days of purchase or renewal.

This policy is effective from the first day that payment is received, and applies solely to purchases and renewals of subscriptions and maintenance plans purchased through Digital River on behalf of Autodesk. This policy does not apply to any other products, services or offerings. Examples of offerings to which the policy does not apply include, but are not limited to, consulting services, platform subscriptions (e.g. Autodesk® Forge), Extra Territory Rights, cloud credits and membership or similar fees.

If your order meets our Refund Policy criteria outlined above, please contact Customer Service, provide your order number (you can refer to your confirmation email for your order number) or email address, and select Return Order from the dropdown menu.

When your refund is approved and processed, the credit will be issued to the payment method on file. Credit card refunds typically post within 5-7 business days; other payment methods may take longer. Please contact Customer Service if you are experiencing a significant delay in receiving your refund. All access to related software and services will terminate when your refund is processed.

If you need to cancel your subscription prior to the next renewal period, please use the following instructions:

For orders placed on or after 14 Dec 2020:

Sign in to your account at manage.autodesk.com and click Billing and Orders > Subscriptions and Contracts then toggle auto-renew OFF.

For orders placed between 9 Dec 2019 - 14 Dec 2020:

1. Go to Manage Subscriptions.
2. Click on the subscription details for the subscription you wish to cancel.
3. Switch Auto Renewal to Off to cancel your automatic renewal.

For orders placed before 9 Dec 2019:

1. Look up your order.
2. After locating your order (you can refer to your confirmation email for your order number), click “Manage Auto-Renewal Plan”. If prompted, enter the email address associated with your order, as well as your password.
3. Under the “Auto Renewal Plan Status” section, select the option to cancel your automatic renewal.

Note: You will have access to your subscription product for the full time period for which you have paid, even if the auto-renewal plan has been cancelled. Cancelling the auto-renewal plan means that your subscription will not be renewed at the end of your subscription term. After you cancel the auto-renewal plan, access to your subscription product will terminate at the end of your current subscription term.

For orders placed on or after 14 Dec 2020:

Click here to view the Autodesk privacy policy.

For orders placed before 14 Dec 2020:

Click here to view the Digital River privacy policy.